Question 1

What is the typical Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is typically one full original commercial pack, which ranges between 20 Kg to 25 Kg depending on the specific ingredient. We maintain this policy to ensure product integrity and traceability from the manufacturer to your facility.

Question 2

Do you provide FSSAI and COA documents?

Accepted Answer

Yes, absolutely. We operate strictly within regulatory frameworks. Every supply is accompanied by a batch-specific Certificate of Analysis (COA). We also provide Allergen declarations, Non-GMO certificates, and FSSAI documentation upon request.

Question 3

How do you handle shipping and what are the lead times?

Accepted Answer

For stock available at our Delhi NCR warehouses, dispatch occurs within 24-48 hours of order confirmation. For indent or direct-import items, standard sea-freight lead times apply, typically ranging from 4 to 8 weeks depending on the origin country.

Question 4

Can we request lab samples before bulk booking?

Accepted Answer

Yes. We understand the importance of R&D trials. We provide complimentary lab-scale samples (typically 100g - 200g) for approved commercial manufacturing entities to conduct organoleptic, analytical, and formulation testing.

Question 5

What payment terms do you offer?

Accepted Answer

For new clients and initial transactions, we work on an advance payment basis. Once a consistent trading history and credit profile is established, we can offer flexible credit terms, typically NET 15 to NET 30 days.

Question 6

Who is Mihama Group and what is your partnership?

Accepted Answer

Mihama Group is a prestigious, century-old Japanese conglomerate specializing in chemicals and food ingredients. Our strategic partnership enables us to leverage their immense global buying power, rigorous quality auditing networks, and vast sourcing reach across Europe, America, and Asia.

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